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PRIVACY

​The Bomb Factory Art Foundation Ltd Privacy Notice

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The purpose of this policy is to give you a clear explanation about how we may collect and process your personal information. We may process your data through your use of our website, interaction by phone or email, or any data you may provide when you sign up to our e-newsletter, make a donation, use our studios, galleries or educational services.


The Bomb Factory Art Foundation is a registered charity, number 1169506 and company, number 10175326.

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Contact details

 

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What information we collect, use, and why


We may collect or use the following information to provide services and goods, including delivery and third party referrals:

 

  •  Names and contact details

  •  Addresses

  •  Emergency contact details

  • Service use history

  • Information about support requirements

  • Criminal offence data (where necessary, and only with direct permission, for delivering learning and participation activities)

  • Payment details (including card or bank information for transfers and direct debits)

  •  Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

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We also may collect or use the following information to provide services and goods, including delivery and third party referrals:

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  • Health information


We may collect or use the following information to receive donations or funding and organise fundraising activities:

 

  • Names and contact details

  • Donation history
     

We may collect or use the following personal information for service updates or marketing purposes:
 

  • Names and contact details

  • Marketing preferences

  • Records of consent, where appropriate

 

We may collect or use the following personal information for dealing with queries, complaints or claims:

 

  • Names and contact details

  • Service history

  • Relevant information from previous investigations

  • Information relating to health and safety (including incident investigation details and reports and accident book records)

 


Lawful bases and data protection rights


Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are in brief set out
below. You can find out more about your data protection rights and the exemptions which
may apply on the ICO’s website:

 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

 

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

 

  • Your right to erasure - You have the right to ask us to delete your personal information.

 

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

 

  • Your right to object to processing - You have the right to object to the processing of your personal data.

 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

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  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

 


If you make a request, we must respond to you without undue delay and in any event within one month.


To make a data protection rights request, please contact us using the contact details at the top of this privacy notice, with the subject header “Subject Access Request”.

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Our lawful bases for the collection and use of your data


Please note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information.


Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

 

  • Contract – we have to collect or use the information so we can enter into or carry out​ a contract with you. All of your data protection rights may apply except the right to object.

 

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: To collect information on health to the extent that the organisation may  provide tailored support to the needs of studio users or users of the charity's services.

 

 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. Tobe clear, you do have the right to withdraw your consent at any time.

 

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
     

 

Where we may get personal information from
 

  • Directly from you

  • Family members or carers

  • Charities or voluntary sector organisations

  • Schools, colleges, universities or other education organisations

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How long we keep information

 

  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Who we may share information with


Data processors - data collection, storage and transfer


This data processor does the following activities on behalf of the charity:


- Third parties for the production of marketing materials and curation and production of exhibitions
- Third party website data collection, storage and transfer
- Processing of payments for service users by third party bookkeeping services
- Transfer of data to debt collection agencies
- Data collection by building CCTV operators

 


Others we share personal information with

 

  • Charities and voluntary organisations

  • Organisations we need to share information with for safeguarding reasons

  • Organisations we’re legally obliged to share personal information with

  • Suppliers and service providers

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Security of your personal information


Your debit and credit card information


If you use your credit or debit card to pay for services you will be asked to provide your data directly to our payment processor with limited data shared with the Bomb Factory. The payment processor is authorised by the FCA, GDPR compliant, and any payments collected via Direct Debit are protected by the Direct Debit Guarantee.


We have put in place appropriate safeguards, both in terms of our procedures and the technology we use, to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same and that they will only process your personal information on our instructions. The third parties will also be subject to a duty of confidentiality.


We will not transfer, process or store your data anywhere that is outside of the European Economic Area (EEA), unless we have a contractual agreement in place that is of an equivalent standard to GDPR.


How to complain


If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 

The ICO’s address:


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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